Emailed Rate Notices - Frequently Asked Questions - Southern Downs Regional Council

Your old eNotices registration has been migrated to Payreq. If you do nothing, you will continue to receive your Council notices to your registered email address.

Payreq provides a secure-by-design, private digital space — accessible online or via an app — in which you can access and manage your interactions and transactions with Council. Payreq is Australian-owned and certified to global information security standards.

Yes, the simplest way to subscribe for multiple properties is to login or create a Payreq account and follow these steps to subscribe for Email delivery.

If you are a property manager, subscribing for MyBills Agent delivery will ensure that all your notices arrive in the same, easily downloadable file.

Log in or create a new Payreq account using your old email address here.
Follow these steps to update your email address.

You should continue to inform Council about changes in the properties you manage. If your property is sold or changes ownership, you will still be able to log in as normal with your existing details and see the notices you’ve previously been issued for that property.

You can reset your password at any time by using the ‘Forgot your password’ feature on the Payreq login page.

Yes, it could, so please check your junk/spam folder in your email account and mark the sender as safe to receive further notices to your inbox.

If the notice bounces back, a hard copy will be mailed out via post to the last known postal address listed on our records. The due date will remain as the due date printed on the notice. Please ensure you contact Council to confirm your current postal address.

Any email received from or on behalf of Southern Downs Regional Council may contain information that is confidential and subject to legal privilege. If you receive a Southern Downs Regional Council email in error, please forward the email, including the attachment to mail@sdrc.qld.gov.au then delete the email from your email account.

Yes, you can do this via Payreq. If you unsubscribe from receiving your notices electronically, paper notices will be issued after this time via normal post. Notices will be sent to the last advised mailing address for the property.

Payreq MyBills Agent is a free service designed to simplify the accounts workflow of busy real estate professionals, providing you with:

Streamlined management and bulk download of your notices as PDFs
Easily transfer notice data into your property management or accounting software

This means less time wasted on data entry, and more control over your notices!

A notification email is sent to all users of your Payreq account. We strongly suggest that at least one user has the email address that is accessible and monitored by the wider team, so that notifications aren’t missed. You can follow the steps here for adding a user to your Payreq account.

When new bills are available, the notification email that is sent to all users will contain a “Download Documents” button, which can be configured for your download preference.

All bills delivered via Payreq are available for download from your Inbox. You can search, sort and filter by any of the fields that are listed.

You should continue to inform Council about changes in the properties you manage. When you start managing a new property, you can follow these steps to subscribe it for digital delivery via MyBills Agent. When subscribing, selecting the MyBills Agent channel will allow you to subscribe multiple notices at once, and will ensure that all notices arrive in the same, easily downloadable file.

As your portfolio changes, please also remember to unsubscribe properties that you no longer manage. Any notices you have received will remain available from your Inbox, but you will no longer receive notices going forward.

If you have any questions or need assistance, please contact support@payreq.com.

Emailed Rate Notices - Frequently Asked Questions

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